External disk not working? No Problem!

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  • We offer a completely free, no-obligation 24 hour diagnostic!
  • Receive a file list, report and fixed-fee quote before proceeding!
  • External hard drive data recovery rate of 92.5%

External Hard Drives play a major role in data storage for businesses and non-commercial users alike. All external Hard Drives contain standard hard drives and, more often than not, failure can be attributed to this drive. Occasionally, though, a problem with the external unit can be the cause of data loss.

Upon receiving your external hard drive, our technicians will undertake a free diagnostic which will involve:

  • Analyzing your external hard drive in order to determine the cause of the failure;
  • Determining if any internal or external parts need to be replaced; and
  • Deciding on the most-effective means of retrieving the data stored on the drive.

In order to determine the likelihood of a full recovery, how long the recovery will take and the likely costs, it is essential that a skilled and experienced technician perform an initial diagnosis on the drive. Book your completely free diagnostic today by emailing or calling us at 866-879-1281.

Our video has everything you need to know about data recovery in under 2 minutes.

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3 steps to get your data back

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Contact & Diagnostic

Send in your media and one of our specialists will contact you ...

  • Carefully package your media.
  • Download and complete the shipping form and enclose it with your media.
  • Send us the package containing your media securely via Prepaid UPS.
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Filelist Check

We send you a fixed price quotation & an online filelist ...

  • When we receive your media, we'll send you a unique ID by email and determine what's wrong.
  • Once we've identified the problem and how to fix it, we'll send you a list of recoverable files and a no-obligation quote.
  • In the unlikely event that we are unable to recover your data, we will return your drive to you via a secure method. For more information on this, refer to our Return Drive Policy.

Send Your Data

We get you your data back ...

  • We transfer all of your recovered data to new media.
  • Following us having received payment, we return your data to you via a secure next-day delivery.
  • We retain a copy of your data for seven days in case of query. Following this period, the data is securely erased.

Each of our technicians has dealt with over 1,000 hard drives!

Meet Our Team

Trusted by organizations worldwide