In these terms and conditions:
"Fields Data Recovery" refers to a subsidary of Fields Data Recovery (USA) LLC whose registered address is 1010 Market St. Suite 590. St Louis, MO 63101
"Client" refers to any individual, business, charity or any other legitimate entity with the necessary authority to agree to these terms and conditions who has sent, or may send digital media and associated peripherals to Fields Data Recovery for data recovery services to any of its offices or postal boxes worldwide (a list of which can be found on our website www.fields-data-recovery.com)
"Media" refers to any hard disk drives, floppy disks, USB Disks, External Hard Drives (where the hard disk remains securely attached to the enclosure), Laptops, Personal Computers Tapes or any other digital storage device sent to Fields Data Recovery
"Peripherals" refers to any items associated with the media such as wires, leads, controller cards, unattached external enclosures which can be readily detached from the media without affecting its ability to store digital data
These terms and conditions only apply to the return of the digital media originally sent to Fields Data Recovery by the client and does not apply to the carriage of any recovered data which is covered by the general terms and conditions which can be found on our website
Process for Clients to Request the Return of Media and Peripherals
The client accepts that any requests for the return of their media and/or peripherals must be done online at the following address http://www.fields-data-recovery.com/returnDrives/ and that Fields Data Recovery reserves the right not to accept such requests verbally or in writing
The client must complete this request and any necessary payments must be received within 28 days of Fields Data Recovery receiving the media and/or peripherals. Any media or peripherals left with Fields Data Recovery after this time will be ecologically and securely disposed of
Upon completing the request for return media the client may have to make payment for carriage services and the client therefore accepts that the request shall not be considered until any required payment is received in full
Fields Data Recovery undertakes to offer a free return shipping service to paying and non-paying customers in accordance with advertisements made on its website but the client accepts that the free return shipping service does not apply to laptops, media that came with peripherals or media whose combined weight is more than 1kg
The client accepts that standard mail returns are processed once per calendar month on the last working day.
The client accepts that the expected delivery time via standard mail is 21 day sand via courier service is 3 days and that this time frame is calculated from the date of recovery plus 14 business days.
The client accepts that the delivery times quoted in 3.3 are not contractual and accepts that Fields Data Recovery is not responsible for any loss associated with late deliveries either by standard mail or by courier service
The client accepts that in accordance with the general terms and conditions of service the media and/or peripherals may be located at one of Fields Data Recovery's offices worldwide and that the free return shipping service is for standard mail only - does not include a courier service -the client therefore accepts the following:
The free return shipping could be provided by any of the following; Deutsche Post (Germany), Royal Mail (UK), La Poste (France), Correos (Spain) and Priority Mail (USA)
A signature may not be required and the client therefore accepts that Fields Data Recovery will only be required to provide proof of dispatch
The client accepts a photocopy of the front of the parcel showing postage and address label affixed as proof of dispatch or a tracking number from any of the carriers listed in 3.5.1
The client accepts that tracking numbers may not be available for standard mail services
Providing Fields Data Recovery can provide proof of dispatch the client accepts that Fields Data Recovery is not responsible for loss of the media and/or peripherals resulting from the postal service
|ALL MEDIA MUST BE||Standard||Courier Service|
|2.5" IDE, 3.5" IDE, IPOD, Floppy Disk, Zip/Jazz/TapeDisks & External Hard Drives||Free||$25, €15 or £12.50|
|External Hard Drives or anyof the above that have peripherals (wires etc)||Not Available||$25, €15 or £12.50|
|LACIE Units & Similar||Not Available||$39, €39 or £35|
|Laptops||Not Available||$59, €59 or £49|
|Personal Computers||Not Available||$99, €99 or £79|
Fields Data Recovery accepts credit or debit card (VISA/Mastercard/AMEX) as well as Paypal or bank transfer for payment of shipping services
All parcels dispatched using the courier service will be via DHL, UPS, Fedex orTNT and the client accepts a tracking number from any of these carriers as proof of dispatch
Redress for lost media or peripherals
The clients accept that providing Fields Data Recovery provides proof of dispatch it is not responsible for any financial loss resulting from loss of the items whilst with any postal or courier carrier
The client accepts that any media or peripherals sent to Fields Data Recovery were faulty and their tangible value is therefore a maximum of $1, €1 or £1 and that this is the extent of the liability to Fields Data Recovery if items are lost prior to dispatch
Great service, excellent customer service communications. Really grateful to have retrieved data i thought was well and truly lost
Ian Samson-Knight Published 28 April 2017
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