Our Process

Fields is fully ISO certified so you can rest assured all internal processes and procedures are of the very highest standards. These processes and policies have been honed over the past 15 years and each piece of media we receive goes through the same four stages of assessment to ensure all data is recovered first time, every time.

1. Initial Assessment

The initial assessment team analyzes every piece of media to determine its state. Following this, both the diagnosis and information provided by the client is analyzed before deciding whether to proceed with the recovery or, in the event that the problem is deemed to be complex, move to stage two.

2. Continued Assessment

The Continued Assessment team re-analyzes the disk to confirm the initial assessment. Based on these extended diagnostics the drive is either recovered or allocated to stage three.

3. Post Declaration Assessment

The team running stage three are involved in highly complex and unique work that cannot be handled by stages one and two. As the work that is undertaken by this team is often unprecedented, the team incorporates a strong Research and Development ethic and are dedicated to developing new and more effective recovery techniques which can be utilized at stages one and two.

4. Backup and Verification

Here, the organisation is informed of what data can be recovered and is provided with a quote. Their data is then secured and audited against the original media in order to ensure that the backup that we undertake is correct.

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3 steps to get your data back

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Contact & Diagnostic

Send in your media and one of our specialists will contact you ...

  • Carefully package your media.
  • Download and complete the shipping form and enclose it with your media.
  • Send us the package containing your media securely via Prepaid UPS.
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Filelist Check

We send you a fixed price quotation & an online filelist ...

  • When we receive your media, we'll send you a unique ID by email and determine what's wrong.
  • Once we've identified the problem and how to fix it, we'll send you a list of recoverable files and a no-obligation quote.
  • In the unlikely event that we are unable to recover your data, we will return your drive to you via a secure method. For more information on this, refer to our Return Drive Policy.

Send Your Data

We get you your data back ...

  • We transfer all of your recovered data to new media.
  • Following us having received payment, we return your data to you via a secure next-day delivery.
  • We retain a copy of your data for seven days in case of query. Following this period, the data is securely erased.

Each of our technicians has dealt with over 1,000 hard drives!

Meet Our Team

Trusted by organizations worldwide