Service Area Failures

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  • We offer a completely free, no-obligation 24 hour diagnostic!
  • Receive a file list, report and fixed-fee quote before proceeding!
  • Service area failure data recovery performed by expert technicians

All modern storage media is reliant upon what is known as its service area in order to function correctly. This section contains, for example, configuration tables, security information and how to physically configure itself for operation. It cannot, however, be read or written to by standard hardware in order to prevent users from rendering their media inoperable.

In the event of your media having failed as a result of a service area failure, our technicians will undertake the following during your free diagnostic:

  • Return the media to its factory-state;
  • Bypass existing service information to manually load usable data; and
  • Prep the media for physical repair.

Of course, it is not possible to guarantee that your data can be recovered until your media has been through this diagnosis. Book yours today and find out if your data can be recovered and how much it'll cost for absolutely no charge by sending us an email or calling us at 866-879-1281.

Our video has everything you need to know about data recovery in under 2 minutes.

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3 steps to get your data back

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Contact & Diagnostic

Send in your media and one of our specialists will contact you ...

  • Carefully package your media.
  • Download and complete the shipping form and enclose it with your media.
  • Send us the package containing your media securely via Prepaid UPS.
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Filelist Check

We send you a fixed price quotation & an online filelist ...

  • When we receive your media, we'll send you a unique ID by email and determine what's wrong.
  • Once we've identified the problem and how to fix it, we'll send you a list of recoverable files and a no-obligation quote.
  • In the unlikely event that we are unable to recover your data, we will return your drive to you via a secure method. For more information on this, refer to our Return Drive Policy.

Send Your Data

We get you your data back ...

  • We transfer all of your recovered data to new media.
  • Following us having received payment, we return your data to you via a secure next-day delivery.
  • We retain a copy of your data for seven days in case of query. Following this period, the data is securely erased.

Each of our technicians has dealt with over 1,000 hard drives!

Meet Our Team

Trusted by organizations worldwide